In the case of Consumer Sales (excludes Buy Now Vehicles, please refer to the relevant Sale page for conditions of sale), in addition to any obligation that we may have under the Australian Consumer Law, we warrant that the goods:
are of acceptable quality;
are fit for the purpose for which goods of that type are ordinarily used; and
match the description of them on the Site (other than minor differences),
for 30 days after sale.
Subject to our absolute discretion, you may not return Buy Now Sale items because you change your mind.
If you wish to return an item because it:
was damaged in transit where we are responsible for delivery; or
does not match the description of the item on the Site (other than minor differences); or
email our customer service team at email@example.com within 30 days of the sale, providing full details of the sale and the reason for return. We will email you a returns advice form (stating, amongst other things, the address to which the item must be sent) which must be included with the returned item.
If we email you a returns advice form in accordance with clause 5.2c and we do not receive a response from you or receive the returned item from you within 10 working days, you will not be entitled to reject the item subject to any rights you may have under the ACL.
Within the first 10 working days of us receiving a returned item, the item will be inspected and tested to determine its condition and, if the item is found to be in good working order (and your claim as to the faulty nature of the item is reasonably determined by us to be invalid), the item will be returned to you and you will be charged all freight charges incurred by us in relation to the return and re-return of the goods. We may charge your credit card with any money incurred by us as a result of this process.
Subject to our obligations under the Australian Consumer Law, if, when we receive a returned item, we determine that the item is faulty or damaged or incorrectly described or does not meet a consumer guarantee, we will, within 21 days, at our option either replace or repair your goods (where possible) or pay the full amount of the refund to which you are entitled.
The benefits of any warranty provided to you under this clause 4.2 are provided in addition to any other rights or remedies that you may have under any law in relation to the item to which this clause 5.2 relates.
In relation to any Consumer Sales that are covered by guarantees under the Australian Consumer Law, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If an item is described on a Site as being in a faulty or damaged condition or as second-hand, used, ex-lease or demo, you acknowledge that condition when choosing to buy that item. We accept no liability for, any subsequent claim for any loss or damage incurred by you on account of the faulty or otherwise damaged condition of the item.
If a sale of a motor vehicle is a Consumer Sale, clause 5.2a does not apply. In that case, an outline of the warranty which applies to the sale, will appear on the Item Page. Nothing in this clause restricts or excludes any rights under the Australian Consumer Law.
You may return a Buy Now item that is listed as having a change of mind (excluding underwear, swimwear, cosmetics, fragrances, earrings, software, CDs and DVDs) for a full refund (minus delivery and shipping costs) where you change your mind if:
The Buy Now item is in the same condition as when purchased;
the Buy Now item is returned with all internal and external packaging, accessories, manuals, swing tags and labels undamaged;
you notify us within 30 days from the date your order is received of your desire to return the Buy Now item;
if you have the item, you return the Buy Now item within 14 days of notifying us of your desire to return the Buy Now item; and
the Buy Now item is returned at your cost.
If you purchased a Buy Now item with free delivery, we reserve the right to deduct the cost of delivery and shipping from the refunded amount.
In certain circumstances, an item for sale on the Site may display the manufacturer's original retail price (ORP). Please be aware that this is not a reference to the current recommended retail price of the goods but rather a reference to the retail price supplied by the manufacturer, distributor or retailer of the item at the time of the item's original sale. That price may not be current retail price as at the time of the sale. We take no responsibility for the display of ORPs on any item listed on the Site. You must satisfy yourself as to the value of the item being sold.
In certain circumstances, an item for sale on the Site may include reference to the manufacturer's Recommended Retail Price (RRP). Usually if a RRP is included with a sale item, the RRP has been supplied by the Vendor of the item and we assume the Vendor believes the RRP is current at the time the item is placed on the Site for sale. We accept no responsibility for the accuracy or otherwise of any RRP included on any item listed for sale on a Site. We suggest users independently satisfy themselves as to the value of the item being sold.
Subject to any rights you may have under any law, if an item is sold with an accompanying manufacturer's warranty, we will take no responsibility for the content, fulfilment or enforcement of that manufacturer's warranty. It is your responsibility to contact the relevant manufacturer in relation to all questions and claims relating to the manufacturer's warranty.
To the extent permitted by law, we do not provide any representation or warranty in relation to any manufacturer's warranty that accompanies this product. In particular, we do not represent that the manufacturer's warranty is compliant with the Australian Consumer Law. Any rights that you may have in respect of the manufacturer's warranty are against the manufacturer and not us.